This section will be updated as time passes and more questions are brought to my attention! If you don't see your answer to a question you have, please contact me via the right sidebar :o)
- What should I know about Jewelry before/after purchasing?
Do not swim or bathe in these items as they are not waterproof and may become damaged. Do not leave out in the sun or in a hot environment as plastic and epoxy sealed items may melt.
All special made charms/beads are hand sculpted, painted and resin sealed meaning these items are not factory made and will have slight imperfections (o:
All photos for the items are the actual photo of THAT item. No items will be the same as each is made with completely different items I find based on my bead supplier.
Price reflects cost of supplies + custom bead/charm making + assembly time.
- When will new items be available?
- Will you offer International Shipping again?
Currently due to new shipping restrictions, mainly in the UK, I've stopped offering International Shipping. I do not plan to offer it again in the future as due to USPS shipping issues since COVID, orders take much longer to arrive and I don't want to risk a $40 package being lost in transit as I do not offer refunds for lost/stolen items.
- What has changed due to COVID19?
I am of course (and previously) working in a clean station with clean hands. If you feel any concern, I would either hand wash any clothing/apparel you receive before wearing and wipe down any pins with soap and water but I do not feel it is necessary based on information on how the virus spreads.
- How does the preorder work?
If you order something through preorder and order something that is not a preorder item, your items will ship when I receive your preorder item. If you wish to receive the preorder later, you will have to purchase these items separately.
- When will the items be shipped?
- When will this shop be closing?
Shop is open until further notice. I normally close the shop depending on my stock and my own time management.
- Where do I buy your shirts?
Shirts can be purchased through my teepublic store ! This shop does not handle customer service for my teepublic store. No orders through teepublic will qualify you for any type of promotion or discount on this shop. If you have any issues with shipping, product quality etc; email the teepublic team.
- More information on shipping?
Shipping payment covers shipping and packaging/handling.
All orders come with a tracking number except for any stationary items (sticker packs).
- My package never arrived/said it arrived but isn't here?
If your item is lost or stolen, please contact your local post office for information and fill out a missing package report on USPS. Once the item leaves my house, I am no longer responsible for any lost packages. In the past, all lost packages have eventually been found. Please be patient if the item is lost on the mail truck or at the post office.
Any other issues with your order please email me with the contact button at the top of the page!
Please check your email for any updates from me if your address is written incorrectly or I need more information before shipping your order.
DO NOT DM ME ON TWITTER OR INSTAGRAM. I often don't see these messages! Include your Order # in any emails so I can quickly assist you!
I do not offer returns or cancelling of orders once I have packaged them. Please double check items before you make your final purchase!